FAQ

Booking & Payment

How can I place a booking?

The quickest and easiest way to place a booking is on our website, simply select the items and or packages you wish to hire, add them to your booking, once you are ready to checkout make sure to follow the prompts, alternatively you can also call or email to place a booking.

Can I place a booking in store?

Yes, you are more than welcome to arrange an appointment with our team and come into our warehouse/showroom to check out the items and place a booking in-store.

What payment methods do you accept?

We accept Visa, Mastercard, AMEX, and Cash Payments to secure in any booking. Please note we DO NOT accept any cash payments for the Rental Bond and this must be done on a valid Debit/Credit Card at the time of the pickup from our warehouse.

Is there a Rental Bond?

Yes, there is a bond on all Warehouse pickups, a $100 bond is applicable on the majority of bookings, however some bookings with high value equipment such as DJ equipment may have a $200 bond which must be paid in-store at the time of the pickup via a debit/credit card, no cash payments will be accepted. This bond covers fees associated with cleaning, liquid detection labels activated and late return fees only, additional fees will apply for any lost or damaged equipment. No bond is applicable for bookings with a delivery option however a debit/credit card must still be issued to the delivery driver on the delivery day which will be kept on file for the duration of the hire.

How does the rental bond work?

The rental bond is pre-authorized at the time of the pickup of the equipment using a Debit or Credit Card on our system. The rental bond amount depending on your booking and value is put "on hold" or "frozen" on your card for the duration of the hire. (This will appear in your statement as a pending transaction)

When your booking is returned on time and in the condition it was received, our team will let your bank know to release that rental bond.

Depending on your bank this may take up to 5 business days for your bank to release the funds once we have notified them. Once the bank has released the funds any evidence of this transaction in your account will disappear.