Cancellation & Refund Policy

Cancellation & Refund Policy

CANCELLING YOUR BOOKING:

 ALL BOOKINGS CANCELLED OPTION
within 7 days of the event date No Refund or Credit Note*
within 7-14 days of the event date 80% Credit Note* & 20% Forfeited
within 14-30 days of the event date 100% Credit Note*
outside of 30 days of the event date 100% Refund or Credit Note*

PLEASE NOTE: All booking cancellations will incur a $50 processing fee regardless of when the booking was cancelled.

POSTPONING YOUR BOOKING:

 ALL BOOKINGS POSTPONED OPTION
within 7 days of the event date 75% Forfeited
within 7-14 days of the event date 50% Forfeited
within 14-30 days of the event date 25% Forfeited
outside of 30 days of the event date
No Additional Fees

 PLEASE NOTE: All bookings which are postponed will incur a $50 processing fee regardless of when the booking was postponed.

COVID-19 Postponement & Cancellation Policy 

POSTPONING YOUR BOOKING DUE TO COVID-19 OR A FORCE MAJEURE:

 ALL BOOKINGS POSTPONED OPTION
within 7 days of the event date
No Additional Fees
within 7-14 days of the event date
No Additional Fees
within 14-30 days of the event date
No Additional Fees
outside of 30 days of the event date
No Additional Fees

 PLEASE NOTE: All processing fees will be waived if a booking is being postponed due to COVID-19 or any other form of a force majeure, any positive PCR/RAT tests or self isolation COVID-19 instances are excluded.

CANCELLING YOUR BOOKING DUE TO COVID-19 OR A FORCE MAJEURE:

 ALL BOOKINGS CANCELLED OPTION
within 7 days of the event date
100% Credit Note*
within 7-14 days of the event date
100% Credit Note*
within 14-30 days of the event date 100% Credit Note*
outside of 30 days of the event date 100% Refund or Credit Note*

PLEASE NOTE: All booking cancellations due to COVID-19 or any form of a force majeure will still incur a $50 processing fee regardless of when the booking was cancelled. All Credit notes issued during this period will be valid for 24 months from the issue date. Any positive PCR/RAT tests or self isolation COVID-19 instances are excluded.

 
If You Do Not Provide the Correct Identification or Bond upon Pickup or Delivery:
Providing a valid Australian Driver's Licence or a Government Issued Photo ID Card reflecting your current residential address is a requirement of hiring with us. Refunds are not issued to customers who are unable to provide identification during pick-up or delivery.


If You Don't Pick-up Your Booking:
Refunds are not issued in cases where a customer fails to pick-up or receive delivery of their booking.

If the Equipment You've Booked is Not Available:
In the event that the equipment you have booked is not available and we are unable to recommend a suitable substitute, you can either: request a refund or credit note equal to the value of the unavailable equipment or cancel your booking for a full refund.

*Credit notes are not exchangeable for refunds or cash.